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Policy/Investigations and Advice Officer

  • Starting salary of £30,600 per annum full time with annual progression for satisfactory performance to a target rate of £37,410 per annum full time.
  • Our office premises are located in Port Talbot (from 1 August 2021), close to the main-line train station. If you don’t want to be office-based all week we offer excellent flexible working options including remote working from home on a partial or majority basis.

We aspire to a Wales where all children and young people have an equal chance to be the best that they can be.

We’d love to find someone who’s as passionate as us about achieving positive outcomes in the lives of children and young people in Wales and their ability to access their rights.

What will you be doing?

Working with both the Policy Team and the Investigations and Advice Team you will be supporting the Children’s Commissioner for Wales to achieve positive change for children and young people in Wales.

Participating in a telephone duty rota, you will provide advice and support to individual children, young people, adults and other professionals and manage a caseload.

You will also take responsibility for allocated areas of work relating to policy themes, responding to government consultations and promoting children’s rights in the Welsh public sector.

Working with both teams you will be ideally placed to identify the systemic connections between casework issues and national policy and legislation in Wales.

What skills and experience will you need for this role?

We are looking for someone who will inspire confidence with a diverse range of stakeholders, from children and young people to decision-makers at the most senior level.

You will need previous experience of advising, assisting and advocating on behalf of others, and a telephone manner that is re-assuring and professional to all callers; you will also need knowledge of child protection and safeguarding issues.

You will be highly literate with excellent communications skills, research and analytical skills and an understanding of local and national government strategy in relation to the UNCRC.

You must be able to communicate in Welsh with ease, or have the aptitude to improve your existing skills and confidence quickly.


Download Job Application (.docx)

Download Equality and Diversity Monitoring Form (.docx)

Download Job Description (PDF)

Closing date for receipt of applications: 9am Monday 9 August 2021

Interviews for this post will take place on Thursday 26th August 2021

We are building a workplace culture where difference is celebrated and valued. We welcome applications from under-represented groups in our workforce and currently Black, Asian or other people from ethnic minority backgrounds and disabled people who apply and meet the essential job criteria will be guaranteed an interview. If you wish to be guaranteed an interview, please speak out clearly about your lived experience on our application form.

A large print, braille or audio version of this advert can be obtained on request.

More information

If you’d like an informal chat about this opportunity please phone 01792 765600 and we will arrange for you to speak with Rachel Thomas Head of Policy or Andy Wallsgrove Head of Practice. .

The Children’s Commissioner for Wales is an equal opportunities employer and is committed to treating the English and Welsh languages on the basis of equality.  Applications may be submitted in Welsh and will not be treated less favourably than an application submitted in English