Opening hours
We are open between 9am-5pm Monday-Friday.
We are closed on bank holidays.
Contact form
Post
Children’s Commissioner for Wales
Oystermouth House
Phoenix Way
Llansamlet
Swansea
SA7 9FS
01792 765600
post@childcomwales.org.uk
Important – Possible delay in hard copy mail reaching our officers
There might be a slight delay in hard copy mail reaching our officers due to Covid-19 restrictions. If your message is urgent, we’d encourage you to call or email us. Also, please note that we are not an emergency service. If you have a concern about the safety of a child or children, please contact the police or your local social services department.
Complaints
You should expect a high standard of service from us. If you are unhappy with how we have responded to you please discuss with the member of our staff you have been in touch with, if you feel able to do so. If you prefer, you can ask to speak with the officer’s line manager. You should expect to be able to speak directly to a manager or another member of our management team within 5 working days.
If you have taken these steps and wish to make a formal complaint please email: post@childcomwales.org.uk and ask for a copy of our current complaints procedure.
Please note that our procedure covers complaints about the standard of service received from the office of the Children’s Commissioner for Wales and does not cover complaints about a policy decision or public position taken by the Commissioner.
We are currently reviewing our complaints procedure to make it as accessible as possible. We will have a revised version online as soon as we can.
We welcome receiving correspondence and calls in Welsh. We will respond to correspondence and calls in Welsh, and contacting us in Welsh will not lead to delay.
Rydym yn croesawu derbyn gohebiaeth a galwadau yn Gymraeg. Byddwn yn ateb gohebiaeth a galwadau a dderbynnir yn Gymraeg yn Gymraeg ac ni fydd cysylltu yn Gymraeg yn arwain at oedi | We welcome receiving correspondence and calls in Welsh. We will respond to correspondence and calls in Welsh, and contacting us in Welsh will not lead to delay.