We’re recruiting! Two Advice & Assistance Support Officers
Are you a good listener, able to communicate clearly with people and interested in developing your skills while supporting children’s rights in Wales?
We’re looking for two Advice & Assistance Support Officers to join the Children’s Commissioner for Wales’ Advice & Assistance team on a 12-month fixed-term basis. These are developmental roles for people who have strong communication and listening skills, sound judgement, a willingness to learn and a commitment to children’s rights. You do not need to already be an experienced Advice caseworker. We are interested in the skills, experience and potential you could bring to the role.
Contract: 2 flexible part-time roles between 0.6 and 0.8 FTE available on a 12 month contract.
Salary: £26,690 pro rata.
Location:
Our inspiring and convenient home is in Swansea, with excellent transport links, including being close to the main line train station. If you don’t want to be office-based all week we offer excellent flexible working options including hybrid working, remote working and part-time contracts.
About the Children’s Commissioner for Wales
Our mission is this: We listen to and speak up for children and young people in Wales so that children’s rights are protected, and we support, challenge and influence public services in Wales to make a positive impact on their lives.
The Commissioner plays a key role in Welsh civic life and is in a privileged position to be able to speak first-hand to decision makers, governments and national media outlets. We want to make sure we use that position to best effect.
Our ‘Purpose in Spades’ document gives you an insight into what it’s like to work for the Commissioner.
What will you be doing?
You will work as part of the Children’s Commissioner for Wales’ Advice & Assistance Service, supporting the Commissioner’s role in promoting and protecting the rights and welfare of children and young people in Wales. You will contribute to an accessible, responsive and solution-focused Advice & Assistance Service for children and young people, parents and carers, professionals and others contacting the office. You will support the day-to-day operation of the service, including initial enquiries, information gathering, case recording and follow-up work. You will undertake appropriate straightforward Advice & Assistance casework, with support and supervision, according to previous experience and demonstrated competence. You will develop the knowledge, skills and judgement required to take increasing responsibility for appropriate Advice & Assistance work during the developmental period. You will support and contribute to the team’s existing outreach and awareness work, helping to improve understanding of and access to the Advice & Assistance Service. You will support the collection of feedback, equality and demographic information and other evidence that helps us understand who is accessing the service, the issues they experience and the difference our involvement makes.
What skills and experience will you need for this role?
Are you a good listener, able to communicate clearly with people and interested in developing your skills while supporting children’s rights in Wales? We’re looking for two Advice & Assistance Support Officers to join the Children’s Commissioner for Wales’ Advice & Assistance team on a 12-month fixed-term basis. These are developmental roles for people who have strong communication and listening skills, sound judgement, a willingness to learn and a commitment to children’s rights. You do not need to already be an experienced Advice caseworker. We are interested in the skills, experience and potential you could bring to the role.
Is this post for you?
We know from research that some people are reluctant to apply if they cannot tick every box of the job description. So, if you think you have what it take, but don’t necessarily meet every single point of the job description, please do call so that we can discuss this opportunity with you.
We are committed to continually improving the way we see the world as a team and provide strong role models for children of all ethnicities and backgrounds. Join us and celebrate our workplace culture where difference is valued and everyone is accepted for who they are.
We will guarantee an interview to people who meet the essential requirements of the role and have a lived experience that helps us to understand the perspectives of people with protected characteristics not currently represented in our Team.
If you wish to be guaranteed an interview, please indicate this on our application form.
A large print, braille or audio version of this advert can be obtained on request.
Deadline:
Closing date for receipt of applications: 23rd November 2026
Informal interviews will take place online on 1st December. Formal Interviews for this post will take place in-person in Swansea on: 3rd December 2026
If you’d like an informal chat about this opportunity please email recruitment@childcomwales.org.uk or phone 01792 765600 and we will arrange for you to speak with Lina Liu, Head of Advice and Assistance.
Job Description
Advice and Assistance Support Officer Job Description
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The Children’s Commissioner for Wales is an equal opportunities employer and is committed to treating the English and Welsh languages equally. Applications may be submitted in Welsh and will not be treated less favorably than an application submitted in English.