IMPORTANT: If you are calling in an emergency, or a child, young person or anyone else is in immediate danger, you should call 999
Contact details
It is FREE to contact us.
Phone: 01792 765600
Freephone: 0808 801 1000
The advice team are available Monday to Friday from 10am – 4pm
Some of the issues we can help with
While we try to help you with any issues affecting children and young people, areas we often help with include:
- Educational entitlements
- Social services
- Health access
- Complaints
What we can’t help with
While there are lots of things we can help with, there are some things we can’t.
We can’t:
- Intervene with any legal proceedings, including court cases and decisions made by CAFCASS Cymru
- Intervene with police matters
- Offer an emergency service
- Offer a counselling service ourselves
- Become involved with other non-devolved matters
Case example videos – ideally school, community, advocacy (same videos as the CYP Advice page)
Who we can help
We can give advice related to a child or young person up to the age of 18, or 21 if they are care-experienced, or up to 25 if they are care-experienced and are still in education.
Our legal powers
If you want to learn more about our legal powers, you can find the information here.
What we do with the information you give us
We make sure we keep the information you share with us confidential, unless we think what we are being told suggests that a child or young person is at risk of harm– we then share the information with other organisations that can help protect the child.
Read more about how we handle your personal information
Complain about us
You can make a complaint about us on our complaints page.