Advice for Parents and Carers

What if I cannot go to work as I’ve been told I have to self-isolate or my child is sent home from school to isolate?

In Wales there is a Self-Isolation Support Scheme for people on low incomes or facing money worries when asked to self-isolate.

This Scheme was started for people asked to self-isolate by the NHS Wales Test Trace Protect service.  It has now been extended to include parents and carers who have to take time off work to look after their children because of a coronavirus outbreak in their school or childcare setting.


What happens to my child’s education if they are self-isolating?

They should still be provided with school work and support from their school in term-time. If you are not sure what they are being asked to do, or if your child doesn’t understand the work, then contact your school to ask for help. You can also ask your school for help if your child doesn’t have what they need to do the work, such as a laptop or iPad. Your school may be able to loan equipment.

Does my child still get access to free school meals if they are self-isolating?

Yes, if they normally get free school meals then they will be offered the same level of support that you received in the summer and half-term holidays.  That may be a payment, a voucher or a food parcel. To find out how to access this support in your area please visit this website

Covid-19 Parenting

There are plenty of resources here to help parents during lockdown and beyond, in 70 different languages.

See the resources

Talking to your children about coronavirus

Save the Children have advice on talking to your children about the coronavirus.

It includes:

  • getting informed and sharing the facts
  • answering your child’s questions and addressing any wrong information
  • validating their feelings and reassuring them

Go their website

Explaining Coronavirus to young children

Adapted from a resource by Manuela Molina, this resource uses symbols and simple language to help you talk to young children about Coronavirus, and listen to their concerns.

Download the PDF

Visiting hospitals and other health settings

It’s crucial that parents get medical help or advice for the same issues that would have prompted them to see their doctor or local hospital before the coronavirus epidemic. Not doing so could put their children at risk.

The Royal College of Paediatrics and Child Health have also have resources and advice to help parents keep their children safe.

Go to their site

Advice from a clinical psychologist

Elizabeth Gregory, a Consultant Clinical Psychologist with over twenty years experience working with Child and Family services in the NHS, has written about ways to help children and young people.

Tips to share with children to help them cope with the new normal

Getting through lockdown with teenagers

Advice for parents on non-coronavirus illnesses

It’s just as important as ever to get medical help for your child if you think they need it, for any illness.

The Royal College of Paediatrics and Child Health has made a one-page guide to help you know where to go for various symptoms.

See the guide

Staying mentally well

It’s clear that trying to maintain good mental health throughout this period will be really important to all of us.

The mental health charity Mind has put some advice together.

Go to Mind

See, Hear, Respond Wales

See, Hear, Respond Wales is here to help children, young people and families cope with the Covid-19 crisis.

They offer confidential online referral and have a free helpline.

Visit their page

4 Mental Health resource

This online resource can help you find ways to feel a bit calmer and can give you ideas to help you cope.

We’d recommend this as a resource for adults and older young people.

Use the resource

C.A.L.L – Mental Health Helpline for Wales

Get mental health support over the phone or by text, 24 hours a day, 365 days a year. This service can be used by children and young people as well as adults.

Go to the site

BAME Helpline Wales

BAME Helpline Wales is a national multi-lingual telephone helpline delivered by a partnership between EYST, Women Connect First, ProMo Cymru, Henna Foundation and other BAME organisations to provide information, referral and signposting for BAME people to specialist advice, mainstream and community organisations. Funded by Welsh Government via the Voluntary Sector Emergency Fund, the helpline is initially a 6 month pilot project, and aims to respond to the disproportionate impact of the Coronavirus Pandemic on BAME communities.

The helpline is for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic, or if you would like to speak to someone in a language other than English or Welsh.

Visit the BAME Helpline Wales website