Advice for Children and Young People in Wales
Every child and young person in Wales has rights — to be safe, to be listened to, and to get the help they need.
Our Children’s Rights Advice and Assistance Team is here to make sure those rights are upheld.
We offer free, confidential advice to anyone under 18 — and sometimes up to 21 (or 25 if you’ve been in care).
If you’re unhappy with something at school, or have a problem with social services, or where you live, we’re here to help.
What Are Your Rights?
Your rights come from the United Nations Convention on the Rights of the Child (UNCRC) — a set of 42 promises that protect all children and young people.
In Wales, the law says Welsh Government must think about children’s rights in everything they do. Councils in Wales must also ask children for their views on issues that affect them.
You have the right to:
- Be treated fairly and with respect
- Get an education
- Feel safe at home, in school, and online
- Have your views taken seriously
- Access health care and support
Learn more about Children’s Rights in Wales
Common Issues We Can Help With
We can give advice if you:
- Feel bullied or treated unfairly in school
- Are worried about social services or a care decision
- Want to make a complaint about how you’ve been treated
- Are unsure about your education rights or support needs
- Need help understanding your rights when leaving care
If your problem isn’t listed, still get in touch — if we can’t help, we’ll try to find someone who can.
How to Get Help
Our advice is free, confidential, and independent.
We won’t share what you tell us unless we think you or someone you tell us about is at risk of harm.
Freephone: 0808 801 1000
Email: advice@childcomwales.org.uk
Opening hours: Monday–Friday, 9am–5pm
You can also write to us or fill in our online contact form.
When you contact us, a friendly adviser will listen, ask questions to understand what’s happening, and explain your rights and next steps.
What to Expect
When you reach out:
- We’ll listen carefully to what’s going on
- We’ll explain your rights and what options you have
- We’ll support you take action if we can and speak up for you if needed
We don’t judge, and we won’t share your story without permission.
Your Questions Answered (FAQs)
Can I contact you if I’m under 16?
Yes. You can contact us at any age — we’ll explain everything clearly and make sure you feel safe.
Do you tell my parents or school?
No — not unless you want us to or someone’s at risk of harm
Can you help if I’ve left care?
We can usually help you if you’re up to the age of 21 (or 25 if you’re still in education or training)
What if I don’t live in Wales?
We can still give some advice, but we may refer you to someone closer to where you live.
Resources and Support
- Children’s Rights Explained (PDF)
- Making a Complaint: Step-by-Step Guide
- Your Rights at School
- Mental Health Support in Wales
Related Pages
Need Immediate Help?
If you are in danger or need help right now, please contact:
- Childline: 0800 1111
- Meic Cymru (for young people in Wales): 0808 802 3456 or meiccymru.org
- Emergency: Call 999