This accessibility statement applies to the Children’s Commissioner’s website, www.childcomwales.org.uk.
This website is run by the Children’s Commissioner for Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in up to 200% without the text spilling off the screen.
- Adjust text spacing without affecting layout or usability.
- Navigate the website using just a keyboard.
- Skip to main content when required.
- Use a consistent navigation across the site.
How accessible this website is
We know some parts of this website are not fully accessible:
- WCAG 1.1.1 Non-text Content: Some alternative text of images is repeated as text
- WCAG 1.3.1 Info and Relationships: Some page content is not contained by landmarks
- WCAG 2.4.6 Headings and Labels: Some headings are non-descriptive for screen reader users
- WCAG 1.1.1 Non-text Content: Some PDF documents are not fully accessible to screen reader software
- WCAG 2.4.4 Link Purpose (In Context): Some pages contain ambiguous link text
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements:
- email post@childcomwales.org.uk
- phone us on 01792 765600
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email post@childcomwales.org.uk
- phone us on 01792 765600
We’ll consider your request and get back to you within 20 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Technical information about this website’s accessibility
The Children’s Commissioner for Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) [2.1 or 2.2] AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliant issues listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
- WCAG 1.1.1 Non-text Content: Some alternative text of images is repeated as text
- WCAG 1.3.1 Info and Relationships: Some page content is not contained by landmarks
- WCAG 2.4.6 Headings and Labels: Some headings are non-descriptive for screen reader users
- WCAG 1.1.1 Non-text Content: Some PDF documents are not fully accessible to screen reader software
- WCAG 2.4.4 Link Purpose (In Context): Some pages contain ambiguous link text
Disproportionate burden
Our website contains over a thousand PDF, Word, and PowerPoint documents. We do not currently have the capacity to fix all historical documents retrospectively but we are making sure that any new documents we publish are as accessible as possible. The section ‘What we’re doing to improve accessibility’ explains what we’re doing about this.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
– Key staff in our team are undertaking a training session on creating accessible documents. This will ensure titles are included correctly in all documents going forward. We will also be updating guidance to external partners who sometimes create documents on our behalf to ensure these partners include titles as well.
– Key staff in our team are undertaking a training session on web accessibility, allowing us to resolve remaining issues.
– We are committed to making sure that reports and resources published on our website since the current Children’s Commissioner started in her role in April 2022 are accessible.
We intend to resolve these issues by September 2024.
Preparation of this accessibility statement
This statement was prepared on 6 March 2024
The statement was last reviewed on 12 March 2024.