How to complain about us

To make sure we work well as a team we want to listen carefully to any complaints you may have about our work. We will handle your complaint in an open and honest way.

Importantly, we will make sure your contact with us in the future is not affected because you’ve made a complaint.

Information about how to complain

  • Here’s a brief guide to our complaints policy
  • Here’s a short guide for children on how to make a complaint about us

If you would like us to send you a hard copy of either guide through the post or if you’d like them in alternative formats please call us for free on 0808 801 1000 or email