View text: Small Medium Large

Case Studies – The Right Way

Organisations in Wales are improving their services for children and young people by involving them in their work, taking their ideas on board, and upholding and promoting their rights under the UNCRC.

Here’s a flavour of some of the excellent work happening across the country.

If you need help or advice on your organisation’s work with children and young people, please get in touch.

Aneurin Bevan

In April 2019, Aneurin Bevan University Health Board became the first health board to sign up to the Children and Young People’s National Participation Standards Charter, and recently obtained the National Children’s Participation Kitemark, awarded by the First Minister.

They are exploring opportunities to work with the existing local youth forums across the Health Board area, including the youth group based in the Serennu centre in Newport, and Regional youth forum.

Aneurin Bevan has established a Children’s Rights and Participation Forum, and have organised for staff to receive children’s rights training.

Aneurin Bevan has also been working to provide a more universal advocacy offer for children and young people in health settings.

Swansea Bay Health Board – BAYouth

BAYouth is Swansea Bay’s youth advisory panel. Previously ABMYouth, the Panel consists of around 20 young people, and was established in 2017.

The Panel meets monthly, and has lots of success stories to share, including their work on the ’15 steps challenge’, visiting different health settings around the health board area to see what the impression is for young people taking their first 15 steps into that setting.

Members of the Panel also sit on interview panels to recruit health professionals.

Children’s Rights Charter

Swansea Bay University Health Board (Formerly Abertawe Bro Morgannwg) were the first Health Board to develop a Children’s Rights Charter, in 2017. They are now developing a pictorial version of the charter for children and young people with additional needs, working with primary and special schools in the health board area.

Some of Bay Youth’s work includes:

  • A report on paediatric services at Morriston Hospital
  • Sitting on the interview panel, and having an equal say in the appointments of new members of staff
  • Calling for and leading to the setup of a helpline for Child and Adolescent Mental Health Services.
  • Work on a paediatrics care poster
  • A review of the Children’s Rights Charter

Cardiff and Vale Health Board

The health board published a Children’s Rights Charter on Universal Children’s Day 2018.

It lists the promises the health board makes to all children and young people who use its services, all linked to their rights under the UNCRC.

They also have an active Youth Board, with 30 young people with a diverse range of backgrounds and experiences.

Some of the work they’ve been involved in includes influencing patient consultation methods, interviewing staff, and improvements to Child and Adolescent Mental Health services.

Read the Cardiff and Vale Health Board case study

Betsi Cadwaladr

Betsi Cadwaladr University Health Board have shared one of the ways they support their children and young people to have a say (Article 12) in Glan Clwyd Hospital.

This video shows how they use ‘High 5 Low 5’, an opportunity for children to have their voices heard while in hospital. It is a feedback tool used by the Health Board to ensure that all children and young people have a chance to say what they think in an easy and engaging way. By using the ‘High 5 Low 5’ method, the staff know what things they can improve on the ward.

Public Health Wales

The national public health agency has produced Young People’s Annual Quality Statements, held its first ever Public Health Youth Summit, and created a new Young Ambassadors programme.

Read the Public Health Wales case study

Parc Prison

All young people and staff at Parc Prison are aware of children’s rights under the UNCRC.

Young people learn about their rights and are encouraged to have their say on matters that affect them. Staff are expected to refer to children’s rights at relevant opportunities.

Staff at Parc feel that a rights-based approach has benefited both the young people and themselves.

Read the Parc Prison case study

Wrexham Local Authority

Whilst working on their Children’s Social Care Engagement Strategy, the Authority recognised that they didn’t have a child-friendly version of the complaints procedure for children and young people.

They involved the Young People’s Care Council and Senedd Yr Ifanc in drafting and designing a new form, which has now been published and promoted across the county’s schools.

Read the Wrexham Case study

Welsh Ambulance Services

The Welsh Ambulance Services NHS Trust have been looking at their policies around emergency calls, and when paramedics attend to patients.

The Trust undertook a big engagement exercise in different settings across Wales, which identified ways that young people felt the Trust could improve its interaction with young people.

One of the issues raised was that the scripts used for answering emergency calls or attending a patient may use words that children and young people might find it hard to understand.

They held a consultation to come up with alternative words when interacting with children and young people.

They have committed to a series of promises (co-produced with children), which are aimed at being more responsive to their needs. They’re also working on easy read versions of documents, and the use of pictorial characters in these documents to make them easier to understand for those children and young people with specific learning needs.

Here is a poster that shows a series of those promises:

WAST – Children’s Promises

South Wales Police

We’ve delivered a training session with South Wales Police’s Gold command: its senior police leaders.

They have committed to embedding a Children’s Rights Approach in their work, and have developed a children’s rights charter, with the support of young people from Pentrehafod school and Hillside Secure Unit. The charter shows how they’ll uphold and promote their human rights.

We’re also working with them to develop their participation strategy.

Here is a poster of the children’s rights charter –

Children’s Rights Charter

SWP have also created a video that shows the 7 rights young people have when they come in contact with the police, including when they have been a victim of a crime or accused of breaking the law.

Officers, staff and volunteers are all expected to abide by the charter’s promises whenever they come into contact with young people.

Here is a link to the Children’s Charter Launch video –

Children’s Charter Launch Video

National Museums Wales

National Museum Wales are continuing to embed children’s and young people’s rights into all aspects of their work.

In order to continue to deliver events and activities that are not just ‘for’ but ‘with’ and ‘by’ young people, they have established a network of young creatives; their ‘Young Heritage Leaders’ who help them develop and deliver activities and events.

They also consult on curatorial questions and events planning and are helping to shake things up at the museum.

This work is made possible by the National Lottery Heritage Fund’s ‘Kick the Dust’ project. 

To get involved with youth projects at National Museum Wales, get in touch with

Powys Teaching Health Board

In the summer of 2018, Powys Teaching Health Board held joint workshops with the local authority, which included the Regional Partnership Board’s children and young people’s sub-group, Start Well, and the Powys Youth Forum.

These workshops resulted in a draft ‘Children and Young People’s Pledge’. The young people themselves decided that they preferred the word pledge, rather than charter.

It is hoped that the Pledge will be published soon.