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Advice & Support

The Advice and Support service is free and confidential. It’s there as a source of help and support if children and young people or those who care for them feel that a child’s been treated unfairly.

The Children's Commissioner for Wales' officers can either point you in the right direction to another organisation that’s best placed to help or in other circumstances we can look at individual complaints.

Important information

The laws which set up the Children's Commissioner for Wales' office means we can only provide advice and support to a child or young person:

  • up to the age of 18, or 25 in certain circumstances
  • usually living in Wales or who is placed in England by a Welsh local authority
  • who has a complaint or wants to make representation to a service provider (such as a registered child minder) or certain organisations (including any county council or health authority in Wales).

These laws also mean there are things we cannot do. We cannot:

  • become involved with any legal proceedings, including court cases and decisions made by CAFCASS Cymru
  • offer an emergency service
  • offer a counselling service ourselves

We make sure we keep the information you share with us private, unless we think you or another child or young person is unsafe – we then share the information with other organisations that can help protect you. If we need to share the information with other people that could help then we will tell you what we are doing and why we have decided to do it.

Our Investigation and Advice Officers follow the advice given in the All Wales Child Protection Procedures 2008 which you can read here.

Contact details

Tel: 01792 765600 

Email:
advice@childcomwales.org.uk  

Write: Children’s Commissioner for Wales 
           Freepost RRGL XLYC BHGC 
           Swansea 
           SA7 9FS
Open: Monday to Friday except Bank Holidays from 9am – 5pm
                                      

Learning Lessons

If you are ever unhappy with something we’ve done we want to listen. To make sure we work well as a team we want to listen carefully to any complaints you may have about our work. We will handle your complaint in an open and honest way. There’s a brief guide to our Complaints Policy here.

 
 

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